1.- ORGANIZATION. The organization of the trips included in this website has been performed by CAMINO TRAVEL TOURS (code number CICL.09-101), CIF B09591769, registered at Av. de los Derechos Humanos, 51 09007 Burgos. (aka. “The Agency”).
The Agency has contracted a compulsory liability insurance and mandatory guarantee, as mandated by Spanish law.
Booking any of the trips offered by Camino Travel Tours implies the full acceptance of these general conditions, which are considered as automatically incorporated to the contract, without having to be transcribed in writing into it.
Said general conditions are governed by the Decree 25/2001 from Jan. 25, which regulates travel agencies that exercise their activity in the Autonomous Community of Castille-León.
The contractual relationship between the Agency and the client is ruled by the following conditions, by the particular clauses agreed upon in the in the contract of the combined trip and by the information sheet detailing its definitive content.
The client has the obligation to check the documentation received by the Agency, and ask any questions before the beginning of the trip.
2.- RESERVATION AND MANAGEMENT. The services included are the ones mentioned in each web page or catalogue/brochure. In case there is a modification of the trip by either of the two parties involved, the services included and not included will be notified in the contract.
3.- CHANGES IN THE RESERVATION. Any modification of the reservation by Camino Travel Tours, for reasons such as overbooking or others, will be notified to the client, who will be able to accept or withdraw. In the latter case, the Agency will not apply any penalties or charges. In the case that the modification was done by the client’s request, Camino Travel Tours reserves the right to apply a charge of 25€ for each client and modification.
4.- PAYMENT. The client must make the full payment at least 15 days before the beginning of the trip. Otherwise, the Agency will understand that the client withdraws from the trip and furthermore renounces the deposit, which will be non-refundable.
5.- CANCELLATION BY THE CLIENT. The client can renounce to the trip at any time. In such cases, the client will be entitled to the reimbursement of the payment already made, but will also have to indemnify the Agency for the following concepts (except in cases of “force majeure”):
Management fee: minimum of 30 €.
Cancellation fee: a variable amount, according to the following table:
- Cancellation between 10 and 15 days before the beginning of the trip: the client shall pay the management fee, plus 5% of the total cost of the trip.
- Cancellation between 3 and 10 days before the beginning of the trip: the client shall pay the management fee, plus 15% of the total cost of the trip.
- Cancellation within 48 hours before the beginning of the trip: the client shall pay the management fee, plus 25% of the total cost of the trip.
In case the client does not show up at the beginning of the trip, he/she shall pay 100% of the cost of the trip.
In case the Agency is forced to cancel any of its trips for causes not attributable to the client, it will refund the client the full amount paid.
The Agency will have no obligation to refund the client when the trip’s cancellation is due to “force majeure” or sufficient cause. The latter is defined as such circunstances unusual and unforeseeable which are beyond the control of the Agency, and which could not have been avoided even if all due diligence had been exercised.
If a trip is subjected to a minimum number of participants and it is specified so, the Agency shall be able to cancel it in case such minimum is not reached, in which case it will be notified to the clients at least 10 days before the scheduled departure date.
6.- SUBSTITUTION. The client or the beneficiary will be able to cede his/her booking to a person who satisfies all the conditions required, as long as the client notifies the Agency in writing at least 15 days before the beginning of the trip. The person who cedes his/her booking and the beneficiary shall be jointly liable for the payment of the trip’s price, as well as the justified additional costs that might be caused by such substitution.
7.- DOCUMENTATION. All the persons signed up for the trip are responsible for carrying the necessary documentation for the country they are visiting (ID card, passport, visas, vaccination certificates, etc.). Regarding any queries about such documentation, the Agency can inform the client, but it’s the client’s responsibility to confirm all the necessary details with the proper authorities. In case the client is forced to cancel or abandon the trip due to the lack of such proper documentation, the Agency will apply the conditions described in the section 5 (“Cancellation by the client”).